All orders can be cancelled for a 100% refund up to 2 business days before you start using the Pass (hereby “Cancellation Period”). That is, 2 day before the nearest reservation you have made is due or before you visit any of the attractions.
If the Pass has already been or it's too late to cancel any of the reservations, we will calculate the retail cost of the attractions and services used, the cost of any pending reservation which was not canceled on time and will incur a cost to us, or any item physically delivered. The difference, if any, between what you paid for the Istanbul Tourist Pass and the calculated cost will be refunded to your card.
All reservations should be canceled at least 48 business hours in advance. Any request later than that may not be approved as it may not be possible for the corresponding partner to cancel it.
For all returns and cancellations, you can contact us via e-mail (firstname.lastname@example.org), phone (+90-232 335 1859) and chat on our web-site (www.ephesustouristpass.com). The date that appears on our systems for your first contact regarding a cancellation/refund will be taken into account when calculating the difference between the cancellation/refund date and the “Pass Start Date”.